Payment Policy
Last Updated: July 23, 2025
This Payment Policy outlines the terms and conditions that govern payment methods, processing, billing, and related financial transactions when you purchase from Modmuse (“we”, “us”, “our”, or the “Site”) at www.modmuse.shop.
By making a purchase, you agree to the terms described below, along with our Terms of Service, Privacy Policy, and any other applicable policies.
Accepted Payment Methods
We accept a wide range of secure payment options to make your shopping experience seamless:
| Payment Method | Details |
|---|---|
| Credit/Debit Cards | Visa, MasterCard, American Express, Discover |
| Digital Wallets | Apple Pay, Google Pay |
| Shop Pay | Available at checkout for eligible users |
| PayPal | Fast checkout and purchase protection |
| Buy Now, Pay Later | Supported via Shop Pay Installments (where eligible) |
All payments are processed in U.S. Dollars (USD).
Payment Processing
Once your order is placed:
- Authorization: A pre-authorization hold may be placed on your payment method to verify available funds.
- Charge: You will be charged only once the order is confirmed and ready for shipment.
- Invoice: A confirmation receipt will be sent to your email containing order and payment details.
For digital wallets or third-party gateways (e.g., PayPal), your agreement with that provider will also apply.
Order Validation & Fraud Prevention
To protect both customers and Modmuse from fraud, we may perform checks on orders before processing payment. This may include:
- Address verification
- Phone/email verification
- Matching billing and shipping details
- Contacting the cardholder for confirmation
If we suspect fraud or unauthorized use, we reserve the right to cancel the order and/or refuse future service.
Payment Security
We are committed to protecting your payment information through industry-standard security practices.
| Measure | Details |
|---|---|
| SSL Encryption | All payment pages are secured with 256-bit SSL encryption |
| PCI Compliance | Our payment processors are PCI DSS compliant |
| Tokenization | Sensitive card data is never stored on our servers |
We do not store full credit card numbers or CVV codes.
Currency & Pricing
All prices on our website are listed in U.S. Dollars (USD) unless stated otherwise. International customers may be charged in their local currency based on their location or card issuer settings. Currency conversion fees may apply, depending on your bank or payment provider.
Taxes & Duties
| Fee Type | Responsibility |
|---|---|
| U.S. Sales Tax | Calculated at checkout based on your location (if applicable) |
| Import Duties (International Orders) | May apply depending on your country’s laws — customer is responsible |
Billing Issues & Disputes
If you believe there is a billing error (e.g., duplicate charge, incorrect amount), please contact us within 7 days of the transaction date.
To report a billing issue:
📧 Email: info@modmuse.shop
💬 Live Chat: Available during business hours
Refunds for Returned Orders
Refunds are processed according to our Return & Refund Policy. Once your return is approved and received:
- Refunds will be issued to the original payment method.
- Please allow 10 business days for funds to reflect, depending on your bank or provider.
Failed or Declined Transactions
If your payment fails, please:
- Double-check your card details and billing information.
- Try another payment method.
- Contact your bank to verify if the transaction was blocked.
We cannot reserve inventory or process orders until payment is successfully received.
Contact Us
For payment-related questions or concerns, contact our support team:
📧 Email: info@modmuse.shop
💬 Live Chat: Available on our website
📱 Facebook / Pinterest: Message us on social media
