Common Questions
Last Updated: July 23, 2025
Welcome to the Modmuse Help Center! Below are answers to some of the most common questions from our customers. If you still need help, feel free to contact us anytime at 📧 info@modmuse.shop or via our Live Chat.
🔄 Orders & Payments
How can I place an order?
You can place an order securely through our website at www.modmuse.shop. Simply browse products, add your favorites to the cart, and proceed to checkout.
What payment methods do you accept?
We accept the following payment methods:
| Payment Method | Status |
|---|---|
| Visa / MasterCard | ✅ Accepted |
| American Express | ✅ Accepted |
| Discover | ✅ Accepted |
| PayPal | ✅ Accepted |
| Apple Pay / Google Pay | ✅ Accepted |
| Modmuse Gift Cards | ✅ Accepted |
Is my payment information secure?
Absolutely. All transactions are encrypted and processed through secure SSL-certified payment gateways to ensure your data remains safe and private.
🚚 Shipping & Delivery
How much does shipping cost?
We offer flat-rate shipping for $7.00 within the United States.
How long does delivery take?
| Stage | Timeframe |
|---|---|
| Processing Time | 1–3 business days (Mon–Fri) |
| Shipping Time | 6–8 business days (Mon–Fri) |
| Estimated Delivery | 7–11 business days |
What’s the cut-off time for same-day processing?
Orders placed before 4:00 PM will be processed the same or next business day.
Do you ship internationally?
Not at the moment. We currently ship only within the USA.
Will I receive a tracking number?
Yes. Once your order ships, you’ll receive an email with a tracking link so you can monitor your package.
↩️ Returns & Refunds
What is your return policy?
We offer a 30-day return window. To be eligible for a return, the item must be unused, with original tags and packaging. Learn more in our Return & Refund Policy.
How do I return an item?
Email us at info@modmuse.shop with your order number to start the return process. All returns must be sent via mail.
Do you offer free return shipping?
Return shipping is the customer’s responsibility unless the item was defective, incorrect, or damaged.
How long do refunds take?
| Step | Timeframe |
|---|---|
| Refund approval | 3–5 business days after item receipt |
| Refund processing | 10 business days to payment method |
| Total | Up to 15 business days |
🎁 Products & Stock
How do I know if an item is in stock?
All products listed on our website show current availability. If an item is out of stock, you’ll see a “Sold Out” label and/or be able to sign up for restock alerts.
Do you offer size or fit guides?
Yes! Size charts are available on most product pages. If you need extra help, contact our support team.
💬 Support & Contact
How can I contact Modmuse?
We’re here to help! You can reach us via:
- 📧 Email: info@modmuse.shop
- 💬 Live Chat: Available on our website during business hours
- 📱 Facebook & Pinterest: Send us a message anytime
What are your customer service hours?
Our support team is available Monday to Friday, 8:00 AM to 5:00 PM PST. We aim to respond to all messages within 24 hours.
