Return and Refund Policy
Last Updated: July 23, 2025
Thank you for shopping at Modmuse. We are committed to ensuring that you are completely satisfied with your purchase. Please read our Return and Refund Policy carefully before initiating a return.
30-Day Return Policy
We offer a 30-day return window, which means you have 30 calendar days from the date your order is delivered to request a return.
To be eligible for a return, the item must meet the following conditions:
- Unworn or unused
- In the same condition that you received it
- With all original tags attached
- In its original packaging
- Accompanied by the receipt or proof of purchase
⚠️ Important: Returns without a prior return request will not be accepted.
How to Initiate a Return
To start a return, please contact us at 📧 info@modmuse.shop with your order number and reason for return.
Our customer support team will guide you through the next steps.
Return Label & Shipping Costs
| Scenario | Return Shipping Covered By |
|---|---|
| Customer’s choice or change of mind | Customer |
| Incorrect, damaged, or defective item | Modmuse (return label provided) |
We do not provide pre-paid return labels for general returns. We recommend using a trackable and insured shipping method to return your item securely.
Return Method
All returns must be shipped by mail to the address provided by our support team. We do not currently accept in-person or drop-off returns.
Currency
All transactions and refunds are processed in U.S. Dollars (USD).
Restocking Fee
| Fee Type | Amount |
|---|---|
| Restocking Fee | None |
We do not charge restocking fees for returns or exchanges.
Damages and Issues
Please inspect your order upon arrival.
If you receive a damaged, defective, or incorrect item, contact us immediately at info@modmuse.shop so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
The following items cannot be returned under any circumstances:
- Perishable goods (e.g., food, flowers, plants)
- Custom or personalized items
- Personal care or hygiene products (e.g., cosmetics, undergarments)
- Hazardous materials, gases, or flammable liquids
- Gift cards
- Final sale or clearance items
If you’re unsure whether your item is returnable, feel free to email us before initiating the return.
Exchanges
Yes, we accept exchanges.
The quickest way to get the item you want is to return the original item and place a new order once the return is accepted.
Refunds
You may request a refund within 30 days of delivery.
Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
| Step | Timeline |
|---|---|
| Refund approval | Within 3–5 business days of receiving the return |
| Refund issuance | Within 10 business days to original payment method |
| Total expected time | Up to 15 business days |
⏳ Please note: Depending on your payment provider or bank, the refund may take additional time to appear on your statement.
If more than 15 business days have passed since your refund was approved and you still haven’t received the funds, please contact us at 📧 info@modmuse.shop.
Need Help?
Our support team is here to assist you with any return or refund questions:
- 📧 Email: info@modmuse.shop
- 💬 Live Chat: Available during store hours on www.modmuse.shop
- 📱 Facebook & Pinterest: Message us directly on social media
